Thursday, August 3, 2017

People Delaying to Get Back to You

For once, I'm not complaining about my own people!  I wanted to share an experience I had, and use it sort of as an example.

Someone had an item I wanted for sale on hoobly.  Hoobly has their own messenger system, sort of like how facebook does.  Anyway, so I message them, because they only have one picture of the item, and I want to see more pics.  So I ask, do they have more pictures.

Week goes by.  Finally get a message, the message basically says, sure, and if I provide them with an email or cell phone number, she will send me pics.  (in hoobly messenger, you can't attach anything)  So I reply, that day, with my email address, so she can send pics.

A week later, I get a reply... "you may text message me at [number]"

Um... no.  I've already bought this item elsewhere, cheaper in fact.  But that's beside the point.  This is now two weeks after I asked for pics!

The reason I wanted to bring this up is because this is what I try to avoid doing, here at NWI Chins.  If you email me and ask me something, it may take a day or two for me to get back to you.  If you write a book in your first email, maybe a little bit longer, since I may need to type out a book back, in response to your questions.

But I sure wouldn't wait a week to respond, then have someone provide a way for me to send pics... and then wait another week to basically tell them... oh, let's use the other way.  What do you bet, if I texted them, they wouldn't text the pics right away?  Maybe they would, I don't know... but I don't get the feeling they're dying to sell the item, or else they'd be responding right away.  I want my chins adopted, I want my products sold... so I try to respond as quick as is reasonable.  And... just like me, having bought my item elsewhere... many other people will too.  If you want to see pics of a chin today, or tomorrow, or whatever, and I don't even respond with, "hey, I'm working on it, will get pics soon!", it doesn't surprise me in the slightest when people move on.  I get it.  But what I don't get is the people who "want" to sell their items, and then delay delay delay when people ask about them... it's frustrating.