...we're now talking about it again, because someone... well... either didn't realize what they did, or didn't know how to cancel it, or... something.
So, someone signed up for recurring donations, of $5 / monthly, back in October. October donation comes through, no problem. November donation comes through... and the person opens a PayPal case against me, saying that I caused them an unauthorized transaction.
Somehow, one would think that PayPal would be able to view the history and see that this person signed themselves up for the recurring transaction, but whatever... I logged on, and there were several options. One of the options was simply to refund the transaction. It didn't say that refunding admitted fault, or anything of that nature, it just said, you can refund the transaction. Stupid me, I thought that would make it go away... so I did.
I also sent an email to the PayPal account that had started that recurring donation, advising them that I believed that THEY had to cancel the recurring donations, as they had started them. I did not receive a response.
A couple days later, I received a message from PayPal-- see below --
-- it says they debited the amount from my account. As in... the refund I sent? Or a second time? Not sure, since my PayPal account is showing a ton of stuff pending right now... AND, did you also notice the $20 penalty they are throwing at me for this? That's bullshit. I refunded to end the thing... had I realized there would be a penalty in just refunding and moving on -- even though this transaction was NOT me fraudulently charging someone's account -- I would have contested it.
Maybe this isn't clear to a lot of people, so I want to show you a screenshot of my site, and how it looks if you go to donate (and I love everyone who donates! Just don't get me a penalty of $20 for your $5 donation, please!). The donations page is here -- https://www.nwichinchillas.com/donations.htm --:
Let's just make that even a bit clearer, as I know that's teeny...
So as I have marked, the one on the left, where it simply says "Donate" -- this is meant for a one time donation. Of course, you are welcome to go back as often as you'd like, and donate more, if that's your thing (and we wouldn't complain a bit), but the point is, it does not re-occur for you. Now, if you would rather set up a recurring donation, the one on the left, which says "Donate $__ month / $___ USD -- monthly" -- that is for recurring donations. That bar is a drop down menu where you can select the amount you'd like for your recurring donation. Then, that day that you set it up, the amount you selected comes out of your account... and that happens every month following, on the same date. So if your first donation is 10/1, then your second will be 11/1, and then 12/1, until you stop the recurring donations.
I guess to me, recurring means, well... you know... it re-occurs. It's going to happen again. That's why it says "monthly," right? Well anyway, please only select that one if you really do want to donate monthly to our rescue.
I somehow was able to turn off this person's recurring donations -- thankfully -- but I would rather not do this again. In the future, should this happen. I will try to again, figure out how to turn them off... but I'm not so sure that I will just "refund" -- because of that penalty. Mind you, it's not that I DON'T want to refund (like, say, if someone wants to stop their recurring donation and is unsure how... though I'm not sure opening a case is the best way to do that, but I digress)... but if I get enough of these cases opened and decided against me... that will be the end of my PayPal account. That will be the end of the webstore, and Etsy, and all that. So please, watch what you are selecting. Thank you!
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