Questions About Orders

This happens rarely, but now and then...

In the current batch of orders that went out this morning, I had one order that included a cuddlebuddy.  I didn't even realize there was one still listed on the site, as all the ones listed had already sold.  You got it... that one up there wasn't available.

I emailed the person with the order immediately after the order was placed, informing them of this, and asking if they'd like to see the cuddlebuddies that I currently have.  I explained what the base colors / designs were, and I also explained that if she didn't like those, I'd be happy to refund that part of the order, or even the whole order.

I never heard back.

That was about a week ago now, and I feel enough time has passed, so I packed up the other item in the order and mailed it out.  I will now be sending another email (as I always do when orders ship) with info on tracking, refunded shipping, etc etc... and in this one, I will also mention, I sent an email on this day, because I didn't hear back, I will be refunding that item....

It frustrates me that I can't get in touch with this person.  Did they want a cuddlebuddy of a different color?  Maybe, I don't know.  Maybe they'd want a refund of the whole order... I don't know.  But without a response, I have to pick (99% of the time, a refund for that item).  For me, I find it super important that whatever email is associated with a paypal account... actually has someone occasionally looking at it.  Because my not-knowing-what-to-do-without-input would be alleviated, if this person would check their email and respond./

Again, this doesn't happen often... but now and then...